Numerous Volkswagen and Audi models equipped with DSG dual clutch transmission have been recalled by the American division of the Volkswagen Group. The first set of recall includes 16.000 cars produced between September 2008 and August 2009 that include models like the Volkswagen Jetta Sedan and SportWagon, Volkswagen Eos, Audi TT Roadster and Coupe as well as the Audi A3. The reason for the recall is that a defective temperature sensor might make the DSG transmission to shift into the neutral gear while the car is in motion. The American division of the Volkswagen Group stated they will contact the owners that have the cars with this problem in order that they can take their cars at the nearest dealer where the vehicle can be repaired. They also mentioned that the owners will not have to pay any fee for the reparation of their car.
The second recall was made for about 10.300 Audis and 43.000 Volkswagens including the Audi A3 and TT and the Volkswagen Eos , GTI, R32, Jetta and Jetta SportWagon. The American division of the Volkswagen Group stated that a couple of owners of these vehicles reported that they had transmission performance issues under certain driving conditions. To be more precise, the German automaker says that the problems were caused by a defective component inside the Mechatronic unit. Again, Volkswagen said that the customers will not have to pay anything for the fixing of this problem. Customers just have to bring the car at the closest dealership.
The German automaker Volkswagen also stated that they intend to extend their vehicle warranty so that it will cover the DSG transmissions affected by the customer service program and the voluntary safety recall for up to 10 years or 100.000 miles. It is also important to mention that the warranty can be transferred between different owners of the car, if it will be sold during this period.
Stefan Jacoby, president and CEO of the North American division of Volkswagen&Audi, stated that ``Safety, customer satisfaction, quality and long-term reliability are top priorities at Volkswagen and Audi. We have been studying the symptoms customers have reported, and are working closely with the NHTSA``. He continued by saying that ``We listened to our customers` concerns, and are taking action to address them. We are focused on taking all the appropriate actions to ensure the complete satisfaction of our existing customers``.
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