NHTSA digs deeper into Golf, Jetta and Audi A3 customers complaints, Volkswagen replies

NHTSA digs deeper into Golf, Jetta and Audi A3 customers complaints, Volkswagen replies



The NHTSA is back at work again, this time, the National Highway Traffic Safety Administration has issued a statement regarding its current investigation on the 2010 Golf hatch, the 2009-2010 Jetta and some of the 2010 Audi A3 that in the past had fuel pump issues. We're talking here about a total of 97,272 cars that could have this problem.
According to NHTSA, which has been receiving already more than 150 complaints, about half of them were about the failure of the fuel pomp on the highway or in the busy traffic, failure that prevented the engine from being restarted.
In reply, group VW stated that the fuel pump issue is related to the use of improper fuel. Moreover, the German car manufacturer has explained that even a small quantity of gas mixed in with diesel fuel can cause the pump to shut down.
The worst part is that this kind of incident doesn't fall within the warranty covered issues and therefore Volkswagen won't issue a call back on its models and also, it won't replace the damage fuel pumps on a free of charge basis.
Along the already 160 existing customer reports, Volkswagen has also informed the NHTSA about 120 separate fuel slip-ups mostly made by the local dealers and service personnel.


NHTSA digs deeper into Golf, Jetta and Audi A3 customers complaints, Volkswagen replies image NHTSA digs deeper into Golf, Jetta and Audi A3 customers complaints, Volkswagen replies image
NHTSA digs deeper into Golf, Jetta and Audi A3 customers complaints, Volkswagen replies image